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Report an Outage

When the power goes out, we expect it to be restored quickly and knowing what to do can make a big difference in how soon your power is restored.

If your power goes out:

  1. Check your breaker box or fuse panel. Reset breakers or replace fuses.
  2. Check the main disconnect breaker at the meter base. Reset the breaker by turning it off then back on.
  3. If possible, check to see if neighbors have power. This information can help us determine whether the problem is an individual or a line outage.
  4. Check display on meter. If the meter is flashing or has a scrolling screen, the meter has power and the outage is more likely to be on the member's side. Please note: If the outage is found to be on the member’s side, a trip charge may be assessed.
  5. If all breakers or fuses are on but the power is off, you should report your outage.
  6. To report an outage, you will need your account number.
  7. How to report an outage:
    1. Online using our Outage Report System
    2. During Business Hours Monday thru Friday 8:00 a.m. to 4:30 p.m 641-932-7126 or 800-475-1702
    3. After Hours Emergency Number 4:30 p.m. to 8:00 a.m. plus weekends 641-932-7126 or 800-475-1702
  8. Once you have reported the outage, please be patient.
  9. Turn off all major appliances, including your furnace and air conditioner(s). Once power has been restored, wait a few minutes before turning them on again.

Please note, after normal business hours and on weekends, you will reach our dispatch service from Northeast Missouri Power and they will dispatch a crew as soon as possible.

During times of increased call volume your call may be forwarded to our automated voice system where you will have the opportunity to leave a message for our dispatchers.

When a major storm occurs, Chariton Valley Electric will report outage information to the Iowa Association of Electric Cooperatives. They maintain a statewide outage map database by county that is updated every 15 minutes. To view this outage information go to http://outages.iowarec.org/.

 

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